Your booking

A reservation with a voucher should preferably be made by telephone (+49 (0) 22 28 - 600 400), but can also be requested by e-mail. This is because we first have to check whether rooms are available. Please note: The voucher is only valid with a valid voucher number and must be presented on arrival. Furthermore, it cannot be exchanged for money.

If you would like to buy a voucher for an overnight stay or a visit to the restaurant, you can buy it online or call us on +49 (0) 22 28 - 600 400. You can have the voucher issued for a specific offer, such as the Sunday buffet or an arrangement, or for a specific amount.

At Hotel Haus Oberwinter you can pay with cash, EC card, Maestro, VISA, Mastercard, Diners or American Express. Debit cards/EC cards, also those with logos of MasterCard and Visa (e.g. V-Pay) can unfortunately not be used for online payment. When booking our "Hot deal" or the early bird rate, you can choose between credit card and, in the case of telephone reservations, also bank transfer as a means of payment.

If you book an instalment where a deposit is due in the instalment description, such as the early booking instalment, your credit card will be charged at the time of booking. If you book an instalment where you only provide your credit card as a guarantee, the amount will only be reserved by our credit card system but will not be charged.

The reservation desk is staffed from Monday to Friday from 8.00 am to 7.00 pm and from Saturday to Sunday from 09.00 am to 5.00 pm.

If you book directly through Hotel Haus Oberwinter, we kindly ask you to cancel the rooms in writing. Please note the cancellation deadlines on your booking confirmation. If you have reserved your room via an external booking portal, cancellation is only possible on the respective booking portal. You will also always find further information on this on your reservation confirmation.

If you wish to cancel any part of the booking you can do so within the cancellation period online (see previous points) or at the hotel.

You will find the cancellation conditions on the booking confirmation. This can vary on different dates, but is usually 2 days before arrival (6.00 pm). With other booking portals, the cancellation periods are often longer.

Yes, if you are interested in our framework agreement, just get in touch by phone or send an email to michael.vierjahn@haus-oberwinter.de.

Our prices are calculated on a daily basis. Therefore, we cannot give you any general information about the cost of an overnight stay. However, you can always enter the desired arrival and personal data via the booking mask in the top right-hand corner and our system will search for the appropriate prices.

This is our guarantee that you, our guest, will receive the best available price at the time of your request. And what does that mean? No more time-consuming searching! Because you will find the best price directly on our website.

All prices quoted in the online booking are per room, unless otherwise stated. Within our regular website, prices may also be shown per person and night or for the complete stay, but these are marked accordingly.

On the one hand, prices vary due to seasonal periods or trade fair dates. On the other hand, prices may have changed since your last visit to our site. As a rule, prices become more expensive the longer you wait to book.

This is of course possible online, and also by telephone. All you have to do is enter the number of rooms required in your booking via the "Rooms" button.

Yes, this is also possible. Simply make the corresponding occupancy per room in the individual rooms.

Free Wi-Fi is available throughout the hotel, in the room and in the public areas.

Room sizes vary depending on the category.

Yes, you can make a note of your reservation request in the "Wishes & Special Features" field when booking online, via our online booking system or by telephone on +49 (0) 22 28 600 400.

You can book conveniently via our homepage. You can reach us by phone at +49 (0) 22 28 600 400 Mon.-Fri. 8.00 a.m. - 7.00 p.m., Sat.-Sun. 9.00 a.m. - 5.00 p.m.

For reservations of 10 rooms or more, simply call us on +49 (0) 22 28 600 400, send us an e-mail at hotel@haus-oberwinter.de or use our contact form.

On www.haus-oberwinter.de you can book up to 9 rooms at once.

Yes, your booking is secure - especially your credit card information and other personal data. We ensure this via a secure https server. All booking information is SSL-encrypted and takes place in a secure environment.

The early booking rate offers you a discount on the daily rate. The discount depends on the time of booking. You can save between 5-20% here. However, the rate cannot be cancelled free of charge and the total amount is due upon booking.

The time of free cancellation depends on which rate or arrangement you have booked. The booking conditions, which can also be found on your reservation confirmation, state until when this is possible free of charge.

The booking conditions are displayed during the booking process under "Rate details". You will also find them again on your booking confirmation.

Offers usually have a minimum and maximum length of stay, so they are only displayed if the arrival dates match the booking conditions. Please also note that offers are not available on every day of the week. During high season, trade fairs or other dates with high demand, the offer may also no longer be available.

The room is available until 11.00 a.m. on the day of departure. Should you wish to depart later, there are also two options: 1. a late check-out is subject to availability at the hotel and must always be arranged in advance with the reservation. For a surcharge of EUR 10 per hour or part thereof, you can also book a late check-out in advance. We will then guarantee that the room will be ready for you by 2 p.m. You are welcome to store your luggage free of charge in our luggage room and explore the region until you are ready to leave.

The room is available from 3 pm on the day of arrival. Should you arrive earlier, there are two possibilities: 1. we will check on site whether we can give you a room before 3 pm if necessary. However, this depends on availability at the time and cannot be guaranteed. If a room is available, you can move into your room immediately for a small fee of 10 EUR per hour or part thereof. Early check-in is subject to availability at the hotel and must always be arranged in advance with the reservation. For a surcharge of EUR 10 per hour or part thereof, you can also book the early check-in in advance. We will then ensure that the room is ready for you as early as 12.00 noon. You are welcome to store your luggage free of charge in our luggage room and wait until the regular check-in time or to visit the region.

All 50 rooms are equipped with free Wi-Fi, LCD TV with German and international channels as well as USB connection for your storage medium, free Sky TV incl. Sky Bundesliga1 HD, Sky Sport HD 1, Sky Cinema HD, Sky Sport News HD, music system with CD player, radio, Aux and USB connection as well as DualDock for Apple devices (30-pin and Lightning connector), desk or seating area, shower / WC, make-up mirror, hairdryer. Our superior rooms are additionally equipped with a minibar, a coffee and tea bar and a laptop safe. Our new Superior deluxe double rooms have their own heat cabin (infrared sauna) and a balcony with a view of the Rhine. Some of our double rooms also have a sofa bed or armchair. All rooms are non-smoking

The following channels can be received: ARD, ZDF, WDR, RTL, Sat 1, RTL II, ProSieben, Super RTL, Kabel 1, VOX, SR, SWR, BR Süd, BR-alpha, HR, ZDF infi, ZDF neo, 3sat, n-tv, N24, KIKA, Sat1 Gold, RTL NITRO, Al Jazeera English, Arirang TV as well as the following free Sky programmes: Sky Bundesliga1 HD, Sky Cinema HD, Sky Sport HD1, Sky Sport News HD,

Yes, Hotel Haus Oberwinter has 19 wheelchair accessible rooms. When booking your room, please let our reservation staff know which special features you require, such as a height-adjustable bed, a bed gallows or similar. Our public areas are also easily accessible by wheelchair.

No, there is only a mini fridge (not filled) in our superior and superior deluxe rooms. Next to the restaurant

Yes, all rooms are equipped with a hairdryer.

Our rich breakfast buffet is already included in the overnight price. You can have breakfast with us between 6:30 and 10:00 a.m. during the week and from 7:00 to 10:00 a.m. on weekends and public holidays. At the delicious breakfast you can expect a variety of coffee specialities such as latte macchiato or cappuccino, 9 different types of tea, freshly cut fruit every day as well as different muesli, cold cuts, cheese, honey from the region and homemade jam varieties.

Our parking spaces are free of charge for our hotel guests. There are approx. 60 parking spaces available. However, a reservation cannot be made.

You are welcome to send us a message under Contact or call us on: +49 (0) 22 28 600 400. You can also find us on facebook, twitter or Instagram and we look forward to hearing from you here too.

We need your personal data to be able to process your booking quickly and sustainably. The data is stored to facilitate the booking process for future reservations and to speed up check-in for you on the day of arrival. We also have to comply with the registration law: We are obliged to have each guest fill out and sign a registration form upon arrival.

You can rate us on various channels: Either via our own rating tool or from holidaycheck via tripadvisor and Google+, we look forward to receiving numerous feedback!

No. Our Hotel Haus Oberwinter has two double rooms that can be connected by another door to form one unit. Furthermore, the hotel has a limited number of rooms with a sleeping chair or the possibility to set up an extra bed. Each room can then accommodate a maximum of two adults and 1 to 2 children.

No. Hotel Haus Oberwinter is a non-smoking hotel. In case of violation, the basic cleaning costs of EUR 250 will be charged.

We accept cost transfers only with indication of a company credit card, which, however, only serves as a guarantee and is usually not charged. We will send the invoice by e-mail or post following the overnight stay.

Yes, we have a boot where your luggage can always fit.

Yes, on the one hand you can book additional offers, such as dinner, online after selecting your room. Or you can directly choose one of the attractive packages, which usually already include dinner.

Pets are allowed at Hotel Haus Oberwinter. A fee is charged per pet and day. Please note, however, that animals are not allowed in the gastronomy and wellness area for hygienic reasons.

Unfortunately, our hotel does not offer a shuttle to the airport or train station. However, we will be happy to help you find the right train or bus and will of course call a taxi for you at any time.

Yes, of course you can also dine and drink in our restaurant without an overnight stay. You can also reserve a table via our online table reservation on the restaurant page.

We always try to fulfil your every wish. For example, we offer extra allergy-friendly rooms or lactose-free food. Please contact our hotels with your special requests.

The hotel has a lift that takes you from the basement to the 3rd floor.